Terms & Conditions

Please complete a separate Terms & Conditions form/s for each child enrolled at Hive. These forms are only required for enrolments in our term classes.

2022 Terms and Conditions of Enrolment

Contact Information

Child First Name *

First

Child Last Name *

Last

Parent First Name *

First

Parent last Name *

Last

Parent Email

Enrolment & Fee Payment Agreement

Fee Agreement

Fee Payment Options & Conditions:
ALL CLASSES: 
TERM UPFRONT PAYMENT OPTION. 
- This option auto-renews every term in order to save your place in class for you. Fees are debited from your card during week 9 of each term.
- Auto-renewal process: two reminders are sent via txt and email to you prior to your enrolment auto-renewing.  
-To cancel or change your enrolment or to prevent it from auto-renewing: simply submit an end of term cancellation form ANYTIME from the client portal.  

MONTHLY FEE PAYMENT OPTION
KINDERMUSIK / CREATIVE PLAY (0-5 yrs) ONLY - $25 per class charged on the 1st of each month for the number of classes scheduled in the month.
- Your enrolment is continuous from month to month, including from term to term and fees will be debited every month until you cancel your enrolment. 
- Cancellation notice period: You must cancel PRIOR  to 5pm on the day BEFORE the 1st of the month. 
- Late cancellations will be processed the following month.

AFTER SCHOOL & BEESCHOOL 
MONTHLY INSTALLMENT PLAN:  
-The term fee (calculated from your start date) is divided into 3 equal payments and billed on the 1st of each month for 3 payments per term.
-If your enrolment is submitted after the first payment date for the term, the first installment will be charged when you enrol. 
- Your term fees must be paid in full: no cancellations will be accepted during the term.

I understand that my enrolment is continuous & will be auto-renewed each term *

Yes, I agree

CANCELLATION POLICY

TERM UPFRONT PAYMENT OPTION: APPLIES TO ALL CLASSES
Once you are enrolled, you cannot cancel during the current term. Cancellations for the next term are due by 9am Monday of week 9 and must be submitted from the client portal. - Late cancellations: cancellations that are submitted AFTER week 9 but BEFORE the next term commences: a $30 late fee will be charged, and the remaining fees will be refunded.  Cancellations received on or after the start of the term will be processed at the END of term. 

MONTHLY INSTALLMENTS PAYMENT OPTION: ONLY APPLIES TO AFTER SCHOOL & BEE-SCHOOL
Once you are enrolled, you cannot cancel during the current term. Cancellations for the next term are due by 9am Monday of week 9 and must be submitted from the client portal. - Late cancellations: cancellations that are submitted AFTER week 9 but BEFORE the next term commences: a $30 late fee will be charged, and the remaining fees will be refunded.  Cancellations received on or after the start of the term will be processed at the END of term. 

MONTHLY FLEXI PLAN: ONLY APPLIES TO CREATIVE PLAY AND KINDERMUSIK CLASSES: 
Cancellations must be received by 5pm on the day BEFORE the 1st of the month from the client portal.  Late cancellations will be processed at the end of the following month.

I understand and agree to the cancellation policy *

Yes, I agree

UNPAID FEE / REFUND POLICY

-In accordance with NSW consumer law, fees are only refundable IF the class offered does not meet the description on our website. This does not apply in situations where classes are affected by closures caused by COVID disruption. 
- In all other circumstances: Fees are non refundable and credit is not given for missed classes under any circumstances.

FEE PAYMENT TERMS AND CONDITIONS
You agree for Hive to debit your nominated card for class fees on the billing cycle you have chosen. 

OUTSTANDING FEES PROCESS:  
Declined payments trigger a series of email and text message notifications to alert you. You will receive at least 3 notifications. Should you ignore these messages a late payment fee of $20 will be added to your account after 5 days of non payment and your enrolment will be cancelled. Hive will attempt to call you, leaving a voice message and sending an email if you are unable to answer, prior to cancelling your enrolment. 
Debt collection: After 4 weeks of non payment, outstanding fees are referred to a debt collection agency.  An additional fee of $50 will be added to your balance in order to partially cover the high cost of debt collection. You will receive three official notices by email and 2 by post prior to being referred. You agree for your contact information to be shared with the debt collector and to pay all debt collection fees associated.

I understand and agree *

Yes, I agree

COVID disruption to classes policy for: AFTER SCHOOL CLASSES | KINDERMUSIK | CREATIVE PLAY CLASSES

In order to preserve the HIVE in your community for the foreseeable future and to ensure stable employment and income for our teachers, the following terms and conditions apply to all Hive enrolments. Please understand that it is impossible for the Hive to continue to operate without steady employment for our teachers.  For this reason, these conditions are not negotiable: please read carefully and only proceed with your enrolment if you agree to follow these conditions.
1. Should case numbers of COVID 19 increase in our community:
- Hive classes will continue to run as normal unless prevented by a public health order. We may choose to offer alternatives such as live or pre-recorded online classes or outdoor classes from time to time when necessary.  If families are not turning up for classes this may result in the timetable changing with little or no notice.
- There will be no refunds or credits for missed classes.
- The standard cancellation policies in this document will apply.
- You can makeup any missed classes in future months IF you are enrolled.

2. Should Hive be forced to close temporarily due to a public health order or a Covid exposure at the centre the following plan will be actioned: 
ALL classes will move to our online learning format
There will be no refunds or credits given under ANY circumstances
Standard cancellations policy as agreed to in this document will apply
- In-person classes will resume as soon as practicable following the closure
3. Should a Hive staff member be required by NSW Health to isolate due to being a “close contact”, “casual contact” or due to being diagnosed with COVID 19, the following plan will be actioned: 
- Hive will make every effort to replace the teacher temporarily with another staff member to continue running their in-studio classes. 
- Where the above is not possible, this teachers’ classes will move to our online learning format until the teacher is allowed to resume teaching / until Hive can replace them with another staff member.

I understand and agree *

Yes, I agree

COVID disruption to classes policy for: BEE-SCHOOL ONLY (Half / full day drop off for preschoolers)

In order to preserve the HIVE in your community for the foreseeable future and to ensure stable employment and income for our teachers, the following terms and conditions apply to all Hive enrolments. Please read carefully and only proceed with your enrolment if you agree to follow these conditions.
1. Should case numbers of COVID 19 increase in our community:
- Bee-School classes will continue to run as normal unless prevented by a public health order. 
- There will be no refunds or credits for missed classes.
- The standard cancellation policies in this document will apply.
- You can makeup any missed classes in future months IF you are enrolled.

2. Should Hive be forced to close temporarily due to a public health order or other COVID related causes, the following plan will be actioned: 
Bee-School students accounts will receive a credit to the value of 75% of the fees paid for each week that Hive is closed AND online learning programs will be offered. Credits can be accessed for future classes or holiday workshops, however are not exchangeable for refunds or cash gift cards. 
- Standard cancellations policy as agreed to in this document will apply
- In-person classes will resume as soon as practicable following the closure
3. Should Bee-school staff members be required by NSW Health to isolate due to COVID 19, the following plan will be actioned: 
- Hive will make every effort to replace the teachers temporarily with other staff members to continue running their in-studio classes. 
- Where the above is not possible, (this would only be not possible if multiple teachers were affected): The above plan will be implemented giving students 75% credit of their fees for each week closed.

I understand and agree *

Yes, I agree

PHOTO & VIDEO CONSENT

Photos and videos are taken for marketing purposes in our classes from time to time. By giving consent you agree for Hive to use photos and videos of your child and / or yourself for print, website and social media use. Photos and videos are NOT shared with any 3rd parties. 
Please note: children enrolled in performance based classes - musical theatre or drama - cannot perform on stage with their class without photo/video consent. If this affects your child, please contact us to discuss this or for further information.

Yes, I give consent

No, I do not give consent

MISSED CLASS & MAKEUP POLICY

-Notify your absence from the client portal as soon as possible: before 8am on the day of your class. This releases a spot to other clients to access makeups. Calling our office to notify your absence at short notice is not necessary as it is too short notice to offer your spot to anyone else.
-Unlimited makeup classes per enrolment are offered  *where availability exists*.  Please check after 8am for new spots available.
-Makeups do not expire until you cancel your enrolment. This means that you can book them anytime while you are enrolled.  After cancellation: your makeup classes are void and cannot be accessed.
-Missed makeup classes cannot be accessed for additional makeup classes. 
-Hive does not offer credit or refunds in exchange for missed classes.
- Makeups are not transferable to holiday classes or to  other students.

I understand the full makeup policy and agree *

Yes, I agree

Medical & Safety Information

Allergies our staff need to be aware of

Medical issues our staff need to be aware of: applies to students in drop off classes only

CHILD SAFETY: For 0-4 yr old classes

Applies only to classes where parents attend with their child:
I understand that children must be supervised by their attending adult at all times before, during and after their class.
Responsibility of Care: Children must be closely supervised by their attending adult at all times, and the safety of the child is the supervising adults sole responsibility. 
2 & 3 year old classes only: Children of this age can move very fast! However running inside the classroom almost always results in collisions and accidents with other children in the room. For this reason, running is NOT permitted unless part of a group activity guided by the teacher. If you allow your child to repeatedly run during a class you may be asked to leave due to the safety hazard it creates for other children.  Our teachers are very experienced, friendly and more than happy to guide parents with strategies that will assist children to learn to move safely – you can email us or speak to your teacher to request a call back to discuss – we’re always happy to help. 
Creative Play Classes:
- Sensory and gross motor play activities: during sensory and gross motor play activities your child must be WITHIN YOUR REACH at all times, and be given your FULL ATTENTION throughout the activity. This means that you are watching and interacting with your child for the full time. Some sensory activities are not suitable for being mouthed. These will be pointed out by your teacher, and your child must be actively supervised at all times. 
- Climbing equipment provides a suitable element of risk for children however babies and toddlers MUST be actively supervised within arms reach at all times. 
-Hot drinks served during class time: Please exercise caution while you have your hot drink. Do NOT place it on the floor or within reach of any child.

CHILD SAFETY: For After School Students

Health Classrooms Policy

Harassment Policy

Hive Staff and customers should be treated with respect at all times. Should a customer behave in the following ways, they will be asked to leave Hive either temporarily or permanently at the directors discretion.  In this situation, fees will not be refunded. 
- Verbal abuse, including what is said and/or how it is said ie) raising your voice or shouting - whether in person or over the telephone 
- Unreasonable and/or offensive remarks or behaviour 
- Excessive, persistent demands after a decision has been communicated by Hive - either in person, by telephone or email
- Written abuse
- Rude gestures
- Intimidation 
- Harassment, including sexual, racial abuse, discrminatory abuse or harassing staff / clients about their views, beliefs or Hive policies / conditions of enrolment.
- Threatening behaviour, e.g. squaring-up without physical contact 
- Ganging up, bullying and intimidation 
- Physical assault 
- Spitting 
- Malicious damage to the property of staff, customers or the business

Yes, I agree

Signature

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