SPRING HOLIDAY workshops: COMING SOON
Workshop booking Policies
Creative Kids Vouchers: submit your voucher then WAIT until our office confirms your voucher has been processed before enroling. NO REFUNDS for creative vouchers can be given after payment has been made. (This rule is set by Service NSW).
Please choose carefully. Our workshop art equipment is pre-purchased and staff are booked in more than 6 weeks prior to workshops starting. Due to these factors, the following cancellation policy applies:
- Cancellations received more than 2 weeks prior to the workshop date: 85% refund
- Cancellations received less than 2 weeks prior to the workshop date: no refund. An exchange for another workshop will be offered within the same period where vacancies exist.
- Cancellations received less than 48 hours prior to the workshop start time: no refund. An exchange for another workshop will be offered upon receipt of a doctors certificate / confirmation of a positive Covid test result registered with Service NSW. Where no further workshops are available, an exchange for classes during our term sessions to the value of your workshop will be offered.
Allergies, Anaphylaxis, Medical Needs:
Notify our staff at sign in of your child’s medical needs, bring an epi-pen and any medications.
Children may not attend workshops whilst unwell.
Drop off sessions:
ALL workshops for children age 3 years and older are drop off ONLY, and parents are not able to stay. If your child may be anxious about being dropped off, parents are welcome contact our office by email to book a short visit prior to your workshop.
If you arrive more than 15 minutes late for pickup your account will be charged $10 per 15 minutes in order to cover the cost of our staff who need to stay back with your child.
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8 Frederick Street, Charlestown 2290
Hive Creative Studios | 1300 03 03 79 | 8 Frederick St, Charlestown, NSW 2290